Bilingual Credit Specialist - Entry-Level Customer Service

Apoyo Financiero Inc.; Sacramento (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

401(k) Retirement plan

Paid holidays, vacation, sick days, &/

Training and leadership development

Internal growth opportunities

Job summary

Apoyo Financiero, Inc. in Sacramento, CA is hiring for an on-site, full-time Customer Service role. The position involves handling calls, assisting clients with credit-related inquiries, and supporting sales initiatives.

Training is provided to develop expertise in consumer credit and financial education. The ideal candidate has experience in sales, customer service, call centers, or related fields and is bilingual (English/Spanish).

Qualifications

• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Bilingual English/Spanish required.
• Experience in sales, customer service, call center, or related roles is a plus.

Responsibilities

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

Skills

Bilingual English/Spanish

Customer service experience

Sales experience

Call center experience

Job description

Apoyo Financiero, Inc. in Sacramento, CA is hiring for an on-site, full-time Customer Service role. The position involves handling calls, assisting clients with credit-related inquiries, and supporting sales initiatives.

Training is provided to develop expertise in consumer credit and financial education. The ideal candidate has experience in sales, customer service, call centers, or related fields and is bilingual (English/Spanish).