Bilingual Field Operations Leader — Frontline Coach

Molly Maid of Northwest Dallas County; Garland (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Paid vacation

Career advancement

Company vehicle

Weekday schedule

Occasional Saturdays

Job summary

Molly Maid of Northwest Dallas County is seeking an experienced, hands-on Bilingual Field Operations Manager to lead Home Service Professionals and field teams in the Garland area. This role blends frontline leadership with coaching, scheduling, and customer service, requiring time in the field to ensure standards and performance.

You will work with the Operations Manager and office staff to staff, train, and support teams, helping them meet cleaning and service expectations while developing a

Qualifications

• Fluent English and Spanish
• At least 5 years of experience directly supervising or managing frontline employees or teams
• Demonstrated experience coaching employees and managing performance
• Strong communication and interpersonal skills
• Ability to hold employees accountable while maintaining a positive team environment
• Strong organizational and problem-solving skills
• Comfortable working in a fast-paced environment
• Valid driver’s license
• Comfortable working in the field and traveling throughout the service area
• Willingness to work occasional Saturdays when business demand requires it

Responsibilities

• Lead, coach, and develop frontline employees
• Train and onboard new HSPs and team members
• Work alongside employees in the field when needed
• Provide real-time coaching on cleaning quality, productivity, safety, and customer service
• Set clear expectations and hold employees accountable
• Recognize and reinforce strong performance
• Help build a positive, respectful, and team-oriented workplace
• Monitor employee performance, attendance, productivity, and quality
• Identify performance issues early and address them consistently
• Recruit, interview, and help hire HSPs and other frontline employees
• Participate in hiring events and local recruiting efforts
• Help ensure the company has enough trained employees to meet customer demand
• Assist with onboarding and new-hire training
• Help improve employee retention and engagement
• Support the daily launch and operation of cleaning teams
• Help resolve field issues quickly
• Assist with scheduling and staffing challenges
• Deliver supplies and equipment when needed
• Conduct quality inspections
• Assist with re-cleans and customer recovery situations
• Help maintain company vehicles, equipment, supplies, and field standards
• Identify operational problems and recommend solutions
• Help ensure every customer receives excellent service
• Respond to customer concerns professionally
• Visit customers when an in-person resolution is appropriate
• Coach HSPs on professional customer communication
• Look for opportunities to improve customer retention and satisfaction
• Help identify opportunities to turn one-time customers into recurring customers
• Communicate effectively with Spanish-speaking HSPs and English-speaking management and customers
• Maintain accurate employee and operational records
• Use Microsoft Office, including Excel, Word, and Outlook
• Review operational data and performance reports
• Communicate important information between the field and office
• Follow company policies, safety procedures, and established HR practices

Skills

Bilingual (EN/ES)

Frontline supervision

Coaching

Communication

Accountability

Organizational skills

Field operations

Driver's license

Tools

Microsoft Office

Job description

Molly Maid of Northwest Dallas County is seeking an experienced, hands-on Bilingual Field Operations Manager to lead Home Service Professionals and field teams in the Garland area. This role blends frontline leadership with coaching, scheduling, and customer service, requiring time in the field to ensure standards and performance.

You will work with the Operations Manager and office staff to staff, train, and support teams, helping them meet cleaning and service expectations while developing a