Bilingual Field Ops Leader: Develop Teams & Deliver Results

Molly Maid

Carrollton (TX)

On-site

USD 41,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Paid training

Paid holidays

Paid vacation

Company vehicle

Monthly incentives

Career advancement opportunities

Job summary

Molly Maid of Northwest Dallas County is seeking a hands-on, bilingual Field Operations Manager to join our growing management team. You will lead Home Service Professionals, coach performance, and ensure staffing, training, and adherence to service standards in the field.

This role spends time in the field with employees and customers, driving results, maintaining schedules, and building a strong, accountable team.

Qualifications

Fluent in English and Spanish.
At least 5 years direct frontline supervision experience.
Strong coaching and performance management.
Excellent communication and interpersonal skills.
Willingness to work in the field and travel in service area.

Responsibilities

Lead, coach, and develop frontline employees.
Train and onboard new HSPs and team members.
Work alongside employees in the field when needed.
Provide real-time coaching on quality, productivity, safety, and customer service.
Set clear expectations and hold employees accountable.
Recognize and reinforce strong performance.
Help build a positive, respectful, and team-oriented workplace.
Monitor performance, attendance, productivity, and quality.
Identify performance issues early and address them consistently.
Conduct field observations and follow coaching procedures.