Bilingual Field Operations Leader: Hands-On Coach

Molly Maid; Garland (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Bonus

SPIFF

Company vehicle

Paid training

Paid holidays

Paid vacation

Career advancement

Occasional Saturdays

Job summary

Molly Maid of Northwest Dallas County is seeking an experienced, hands-on Bilingual Field Operations Manager to lead frontline teams and drive field operations. This role blends people management with operational leadership, spending time in the field with employees and customers to ensure high standards of service.

You will work with the Operations Manager and office staff to ensure staffing, training, and safety standards are met while coaching performance and building a strong team.

Qualifications

• Fluent English and Spanish.
• At least 5 years of experience directly supervising or managing frontline employees or teams.
• Demonstrated experience coaching employees and managing performance.

Responsibilities

• Lead, coach, and develop frontline employees.
• Train and onboard new HSPs and team members.
• Work alongside employees in the field when needed.
• Provide real-time coaching on cleaning quality, productivity, safety, and customer service.
• Set clear expectations and hold employees accountable.
• Recognize and reinforce strong performance.
• Help build a positive, respectful, and team-oriented workplace.
• Monitor employee performance, attendance, productivity, and quality.
• Identify performance issues early and address them consistently.
• Conduct field observations and quality checks; follow coaching and disciplinary procedures.
• Help Team Leaders become stronger coaches and leaders.
• Track performance metrics and follow up on improvement plans.
• Recruit, interview, and help hire HSPs and other frontline employees.
• Participate in hiring events and local recruiting efforts.
• Help ensure the company has enough trained employees to meet customer demand.
• Assist with onboarding and new-hire training.
• Help improve employee retention and engagement.
• Support the daily launch and operation of cleaning teams.
• Help resolve field issues quickly.
• Assist with scheduling and staffing challenges.
• Deliver supplies and equipment when needed.
• Conduct quality inspections.
• Assist with re-cleans and customer recovery situations.
• Help maintain company vehicles, equipment, supplies, and field standards.
• Identify operational problems and recommend solutions.
• Help ensure every customer receives excellent service.
• Respond to customer concerns professionally.
• Visit customers when an in-person resolution is appropriate.
• Coach HSPs on professional customer communication.
• Look for opportunities to improve customer retention and satisfaction.
• Help identify opportunities to turn one-time customers into recurring customers.
• Communicate effectively with Spanish-speaking HSPs and English-speaking management and customers.
• Maintain accurate employee and operational records.
• Use Microsoft Office, including Excel, Word, and Outlook.
• Review operational data and performance reports.
• Communicate important information between the field and office.
• Follow company policies, safety procedures, and HR practices.

Skills

Fluent English

Fluent Spanish

People management

Coaching employees

Communication

MS Office (Excel, Word, Outlook)

Field operations

Tools

Excel

Word

Outlook

Job description

Molly Maid of Northwest Dallas County is seeking an experienced, hands-on Bilingual Field Operations Manager to lead frontline teams and drive field operations. This role blends people management with operational leadership, spending time in the field with employees and customers to ensure high standards of service.

You will work with the Operations Manager and office staff to ensure staffing, training, and safety standards are met while coaching performance and building a strong team.