Bilingual Field Operations Leader

Molly Maid of Northwest Dallas County; Addison (TX); On-site; USD 31,000 - 60,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Paid vacation

Company vehicle

Career advancement opportunities

Mon-Fri schedule

Job summary

Molly Maid of Northwest Dallas County is seeking an experienced Bilingual Field Operations Manager to lead and develop our Home Service Professionals and field teams in the Dallas area. This hands-on leadership role combines fieldwork with management oversight to ensure staffing, training, and service standards are met.

The position emphasizes coaching, accountability, and strong customer service. You will work with Operations Manager, Team Leaders, and office staff to maintain staff readiness,

Qualifications

• Fluent English and Spanish.
• At least 5 years of experience directly supervising or managing frontline employees or teams.
• Demonstrated coaching and performance-management experience.
• Strong communication and interpersonal skills.
• Ability to hold employees accountable while maintaining a positive team environment.

Responsibilities

• Lead, coach, and develop frontline employees.
• Train and onboard new team members and HSPs.
• Provide real-time coaching on quality, productivity, safety, and customer service.
• Monitor performance, attendance, and metrics; address issues.
• Recruit, interview, and help hire frontline staff.
• Balance field leadership with office collaboration.

Skills

Bilingual English/Spanish

Supervising frontline staff

Coaching and development

Communication

Accountability in teams

Tools

Microsoft Office

Job description

Molly Maid of Northwest Dallas County is seeking an experienced Bilingual Field Operations Manager to lead and develop our Home Service Professionals and field teams in the Dallas area. This hands-on leadership role combines fieldwork with management oversight to ensure staffing, training, and service standards are met.

The position emphasizes coaching, accountability, and strong customer service. You will work with Operations Manager, Team Leaders, and office staff to maintain staff readiness,