Bilingual Family Services Navigator (Early Learning)

Community Services For Children, Inc.; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full Time

Low cost benefits plan

Paid leave (vacation, sick, personal)

Thirteen paid holidays

Agency sponsored 401k retirement plan

Job summary

Community Services for Children, Inc. is seeking a Family Specialist to support the Early Learning Resource Center (ELRC).

You will assist families with information, referrals, and eligibility for Child Care Works and other programs, serving diverse communities across the Lehigh Valley. Work in a well-established organization known for high performance and strong benefits, with a focus on helping families access early learning opportunities and services.

Qualifications

• Associate’s degree in social work, business admin, early childhood/human services, or related field.
• Bilingual English/Spanish required for some locations.
• Strong oral and written communication skills.
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job.

Responsibilities

• Provide excellent customer services to families seeking information and opportunities for their children.
• Meet with families in community settings to conduct needs assessments and provide referrals.
• Conduct daily program activities of Family Services, handling inquiries and referrals.
• Maintain timely program processes, update status elements, and ensure compliance with regulations and standards.
• Assist families with completion of applications for Child Care Works and other publicly funded programs.

Skills

Oral and written communication

Customer service

Problem solving

Tech literacy

Education

Associate’s degree in social work / business admin / early childhood / human services

Tools

Databases & reporting systems

Job description

Community Services for Children, Inc. is seeking a Family Specialist to support the Early Learning Resource Center (ELRC).

You will assist families with information, referrals, and eligibility for Child Care Works and other programs, serving diverse communities across the Lehigh Valley. Work in a well-established organization known for high performance and strong benefits, with a focus on helping families access early learning opportunities and services.