ELRC Family Specialist (multiple locations)

Community Services For Children, Inc.; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full Time

Low cost benefits plan

Paid leave (vacation, sick, personal)

Thirteen paid holidays

Agency sponsored 401k retirement plan

Job summary

Community Services for Children, Inc. is seeking a Family Specialist to support the Early Learning Resource Center (ELRC).

You will assist families with information, referrals, and eligibility for Child Care Works and other programs, serving diverse communities across the Lehigh Valley. Work in a well-established organization known for high performance and strong benefits, with a focus on helping families access early learning opportunities and services.

Qualifications

• Associate’s degree in social work, business admin, early childhood/human services, or related field.
• Bilingual English/Spanish required for some locations.
• Strong oral and written communication skills.
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job.

Responsibilities

• Provide excellent customer services to families seeking information and opportunities for their children.
• Meet with families in community settings to conduct needs assessments and provide referrals.
• Conduct daily program activities of Family Services, handling inquiries and referrals.
• Maintain timely program processes, update status elements, and ensure compliance with regulations and standards.
• Assist families with completion of applications for Child Care Works and other publicly funded programs.

Skills

Oral and written communication

Customer service

Problem solving

Tech literacy

Education

Associate’s degree in social work / business admin / early childhood / human services

Tools

Databases & reporting systems

Job description

Want to make a difference? Come work with us! Community Services for Children is looking for a Family Specialist to support the Early Learning Resource Center (ELRC) by assisting families seeking Early Learning information and opportunities for their children. By providing friendly, comprehensive customer service and program implementation, the Family Specialist will provide local resources, referrals, and determine eligibility for Child Care Works and other early learning programs. Work Environment: We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education. We work together to prepare young children and their families to succeed in learning – and life! Our culture encourages a growth mindset and promotes work/life balance – offering generous paid time off packages and comprehensive benefits. Newly hired staff members will receive a $500 net monetary incentive upon completion of probation.

Job Description

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services.
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation.
• Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
• Assist families to completion of applications for Child Care Works program and provide application information for all publicly funded early learning programs.

Requirements

• Associate’s degree required in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues’ problem solve and achieve goals in a consistently friendly, informed manner.
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job.
• Strong oral and written communication skills.
• Valid driver’s license, full time use of vehicle.
• Bilingual English/Spanish required for some locations.

Benefits

• Full Time.
• Low cost/rich benefits plan.
• Paid leave for vacation, sick, and personal days.
• Thirteen paid holidays.
• Agency sponsored 401k retirement plan.
• Opportunities available in ELRC Region 11, Wilkes-Barre, ELRC Region 12 – Stroudsburg, Region 14 – Allentown.