Early Learning Family Navigator - Bilingual

Community Services For Children, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

13 holidays

401k plan

Job summary

Community Services for Children, Inc. in Wilkes-Barre is seeking a Family Specialist to support the ELRC Region 11 by providing information, referrals, and application assistance for Child Care Works and other early learning programs.

You will meet with families in community settings, assess needs, and guide them through available services with friendly, bilingual support in English and Spanish. A strong customer-service orientation is essential.

Qualifications

• Associate’s degree required in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues problem solve and achieve goals in a consistently friendly, informed manner.
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job.
• Strong oral and written communication skills.
• Valid driver’s license, full time use of vehicle.
• Bilingual English/Spanish required.

Responsibilities

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services.
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation.
• Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
• Assist families to completion of applications for Child Care Works program and provide application information for all publicly funded early learning programs.

Skills

Customer service

Bilingual English/Spanish

Strong communication skills

Education

Associate degree

Tools

Databases

Tracking systems

Reporting systems

Job description

Community Services for Children, Inc. in Wilkes-Barre is seeking a Family Specialist to support the ELRC Region 11 by providing information, referrals, and application assistance for Child Care Works and other early learning programs.

You will meet with families in community settings, assess needs, and guide them through available services with friendly, bilingual support in English and Spanish. A strong customer-service orientation is essential.