Family Services Navigator for Early Learning

Community Services For Children, Inc.; Stroudsburg (Monroe County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full Time

Low cost benefits

Paid leave

Thirteen paid holidays

401k

Job summary

Community Services for Children, Inc. is seeking a Family Specialist to support the ELRC by assisting families seeking Early Learning information and opportunities for their children.

This role provides friendly, comprehensive customer service, local resources, referrals, and determines eligibility for Child Care Works and other early learning programs. The position is located in the ELRC Stroudsburg office, offering a full-time schedule with a benefits package, paid time off, and growth

Qualifications

• Associate’s degree minimum in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues problem solve and achieve goals in a consistently friendly, informed manner.
• Ability to use required databases, software, other technology, and tracking/reporting systems relevant to the job.
• Strong oral and written communication skills.
• Valid driver’s license and full-time use of a vehicle.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services.
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation.
• Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards, and best practices.
• Assist families to completion of applications for Child Care Works program and provide application information for all publicly funded early learning programs.

Skills

Customer service

Communication

Problem solving

Bilingual English/Spanish

Education

Associate’s degree minimum in social work, business admin, early childhood/human services, or related field

Job description

Community Services for Children, Inc. is seeking a Family Specialist to support the ELRC by assisting families seeking Early Learning information and opportunities for their children.

This role provides friendly, comprehensive customer service, local resources, referrals, and determines eligibility for Child Care Works and other early learning programs. The position is located in the ELRC Stroudsburg office, offering a full-time schedule with a benefits package, paid time off, and growth