ELRC Family Specialist - Allentown

Community Services For Children, Inc.; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

13 holidays

401k plan

Benefits package

Job summary

Community Services for Children, Inc. seeks a Family Specialist to support the ELRC by guiding families to early learning information and opportunities for their children.

You will provide friendly, comprehensive customer service, perform needs assessments, and connect families with resources and referrals to ensure access to services. You will conduct daily Family Services activities, manage inquiries and referrals, and assist families with completing applications for Child Care Works and other

Qualifications

• Associate’s degree required in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues problem solve in a friendly, informed manner.
• Proficient with databases and tracking/reporting systems.
• Strong oral and written communication skills.
• Valid driver’s license and full-time use of a vehicle.
• Bilingual English/Spanish required.

Responsibilities

• Provide excellent customer service to families seeking information and opportunities for healthy development.
• Meet with families in community settings to conduct needs assessments and provide referrals.
• Conduct daily Family Services activities, handling inquiries and referrals for efficient operation.
• Accurately conduct program processes, maintaining timelines and compliance with standards.
• Assist families with completing applications for Child Care Works and other programs.

Skills

Customer service

Problem solving

Communication skills

Databases / tracking systems

Driver's license

Bilingual English/Spanish

Education

Associate’s degree

Job description

Want to make a difference? Come work with us!

Community Services for Children is looking for a Family Specialist to support the Early Learning Resource Center (ELRC) by assisting families seeking Early Learning information and opportunities for their children. By providing friendly, comprehensive customer service and program implementation, the Family Specialist will provide local resources and referrals, and determine eligibility for Child Care Works and other early learning programs.

Work Environment: We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education. We work together to prepare young children and their families to succeed in learning – and life! Our culture encourages a growth mindset and promotes work/life balance - offering generous paid time off packages and comprehensive benefits.

Newly hired staff members will receive a $500 net monetary incentive upon completion of probation.

Job Description

• Provide excellent customer service to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services.
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation.
• Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
• Assist families with completion of applications for Child Care Works program and provide application information for all publicly funded early learning programs.

Requirements

• Associate’s degree required in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues’ problem solve and achieve goals in a consistently friendly, informed manner.
• Ability to use required databases, software, other technology - including tracking and reporting systems relevant to job.
• Strong oral and written communication skills.
• Valid driver’s license, full time use of vehicle.
• Bilingual English/Spanish required.

Benefits

• Full Time.
• Low cost/rich benefits plan.
• Paid leave for vacation, sick, and personal days.
• Thirteen paid holidays.
• Agency sponsored 401k retirement plan.