Bilingual CX Agent (English/Spanish) – Remote

MCI; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

MCI is seeking bilingual agents to provide customer support during data breach communications. This remote, temporary role is activated based on data breach events and business needs. You will support customers with inquiries, using your service skills and account management systems to address issues and maintain a positive experience.

Candidates accepted for this role will be emailed and texted as needed. Shifts are 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer’s experience.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Bilingual English/Spanish

Communication skills

Typing 20+ wpm

Organization skills

Reliability / punctuality

Customer service oriented

Conflict resolution

Problem solving

Team player

Multi-tasking

Interpersonal skills

Adaptability in fast-paced env

Education

High school diploma or equivalent

Tools

MS Office

Windows OS

Job description

MCI is seeking bilingual agents to provide customer support during data breach communications. This remote, temporary role is activated based on data breach events and business needs. You will support customers with inquiries, using your service skills and account management systems to address issues and maintain a positive experience.

Candidates accepted for this role will be emailed and texted as needed. Shifts are 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun.