Remote Bilingual Support Agent (Spanish/English)

MCI; South Carolina; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking bilingual customer support agents to respond to data breach communications. This remote, temporary position is activated as needed. You will assist customers with inquiries, apply your service skills, and help ensure a positive experience during sensitive situations.

Shifts run 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun, with email/text notifications for opportunities. Ideal candidates are fluent in English and Spanish, 18+, with strong organizational and communication

Qualifications

• Fluent in English and Spanish.
• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ wpm).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to work in a fast-paced environment with change and ambiguity.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer’s experience.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking bilingual customer support agents to respond to data breach communications. This remote, temporary position is activated as needed. You will assist customers with inquiries, apply your service skills, and help ensure a positive experience during sensitive situations.

Shifts run 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun, with email/text notifications for opportunities. Ideal candidates are fluent in English and Spanish, 18+, with strong organizational and communication