Remote Bilingual Spanish CX Agent - Data Breach (Temp)

MCI; Idaho; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking bilingual agents to provide customer support in response to data breach communications. This temporary, remote position is activated based on events and business needs.

You will assist customers with inquiries, using your service skills and accounts systems to address issues and deliver a positive experience during sensitive situations. Shifts vary, with hours 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM on weekends.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and the ability to build relationships.

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Excellent writing skills

Oral communication

Typing 20+ wpm

Microsoft Office (Excel/PowerPoint/Out

Windows familiarity

Reliability & punctuality

Conflict resolution & problem solving

Customer-service orientation

Multi-tasking & self-management

Team orientation

Adaptability in fast-paced env

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Windows OS

Job description

MCI is seeking bilingual agents to provide customer support in response to data breach communications. This temporary, remote position is activated based on events and business needs.

You will assist customers with inquiries, using your service skills and accounts systems to address issues and deliver a positive experience during sensitive situations. Shifts vary, with hours 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM on weekends.