Bilingual Spanish Remote Customer Support (Temporary)

MCI; Virginia (MN); Remote; USD 22,000 - 30,000; Part time

Job summary

MCI is seeking bilingual customer support agents to respond to data breach communications in a remote, on-demand capacity. The role activates based on events and business needs, handling inquiries with compassion and clear guidance.

Shifts run 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun. Candidates must be 18+, fluent in English and Spanish, with strong communication and organizational skills to ensure a calm customer experience during sensitive times.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Customer Service

Typing 20+ WPM

MS Office Suite

Windows OS

CRM systems

Education

High School Diploma

Tools

CRM software

Job description

MCI is seeking bilingual customer support agents to respond to data breach communications in a remote, on-demand capacity. The role activates based on events and business needs, handling inquiries with compassion and clear guidance.

Shifts run 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun. Candidates must be 18+, fluent in English and Spanish, with strong communication and organizational skills to ensure a calm customer experience during sensitive times.