Remote Bilingual Data-Breach Support Agent

MCI; Town of Florida (NY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

MCI is seeking bilingual agents to provide customer support remotely during data breach events. This is a temporary, remote position activated as needed, with shifts between 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun.

You will assist customers with inquiries, use our systems, and escalate issues as required. Qualifications include being 18+, fluent in English and Spanish, HS diploma, strong communication, and reliability.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Improve the customer’s experience.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

MCI is seeking bilingual agents to provide customer support remotely during data breach events. This is a temporary, remote position activated as needed, with shifts between 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun.

You will assist customers with inquiries, use our systems, and escalate issues as required. Qualifications include being 18+, fluent in English and Spanish, HS diploma, strong communication, and reliability.