Remote Bilingual Customer Support (Spanish/English)

MCI; Town of Florida (NY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

MCI is seeking bilingual agents to provide customer support in response to data breach communications. This is a temporary, remote position activated by data breach events and business needs.

You will assist customers with inquiries, apply your service skills and systems to resolve issues, and help create a positive experience during sensitive situations. Shifts run 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun.

Qualifications

• Must be 18 years of age or older
• Fluent in English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliable with regular attendance and punctuality
• Ability to multi-task and stay focused

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Typing 20+ WPM

Communication skills

Customer service oriented

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking bilingual agents to provide customer support in response to data breach communications. This is a temporary, remote position activated by data breach events and business needs.

You will assist customers with inquiries, apply your service skills and systems to resolve issues, and help create a positive experience during sensitive situations. Shifts run 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM Sat–Sun.