Remote Bilingual Customer Support (Spanish/English)

MCI; Tennessee; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking bilingual agents to provide remote customer support during data breach events. This temporary remote role is activated as needed and involves shifts throughout the week.

You will assist customers with inquiries, learn common solutions, and maintain a positive customer experience in sensitive situations. Ideal candidates are fluent in English and Spanish, have strong communication skills, and can multi-task in a fast-paced environment.

Qualifications

• Must be fluent in English and Spanish

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Excellent communication

Typing 20+ wpm

Customer service oriented

Conflict resolution

Problem solving

Multitasking

Teamwork

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking bilingual agents to provide remote customer support during data breach events. This temporary remote role is activated as needed and involves shifts throughout the week.

You will assist customers with inquiries, learn common solutions, and maintain a positive customer experience in sensitive situations. Ideal candidates are fluent in English and Spanish, have strong communication skills, and can multi-task in a fast-paced environment.