Bilingual Customer Support Specialist (English/Spanish)

Corel; Enterprise (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to become a key contact for customers. You will assist with questions about services, billing, installations, and technical issues, delivering a positive experience.

The ideal candidate is friendly, patient, professional, and comfortable communicating in both languages. This role offers a fast-paced environment, opportunities to upsell services, and close collaboration with

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Previous customer service, call center, telecommunications, internet, wireless, or sales experience preferred.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.

Responsibilities

• Answer incoming customer calls and respond to inquiries in English and Spanish.
• Provide friendly, professional, and knowledgeable customer service.
• Assist customers with account questions, billing inquiries, payments, service changes, and general requests.
• Troubleshoot basic internet and connectivity issues and determine when technical support or field service is needed.
• Schedule and coordinate installations, service calls, and technician appointments.
• Create, update, and maintain accurate customer records in the company system.
• Document customer interactions, issues, and resolutions.
• Escalate complex technical or customer concerns to the appropriate department.
• Follow up with customers to ensure issues have been resolved.
• Educate customers about ISP.net services, upgrades, and available options.
• Identify opportunities to recommend additional services or upgrades.
• Work with Sales, Network Operations, Billing, and Field Technicians.
• Meet customer service, response-time, and performance goals.
• Maintain professionalism and a positive attitude during challenging customer interactions.
• Perform other customer service and administrative duties as assigned.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication

CRM systems

Data entry accuracy

Tools

CRM systems

Job description

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to become a key contact for customers. You will assist with questions about services, billing, installations, and technical issues, delivering a positive experience.

The ideal candidate is friendly, patient, professional, and comfortable communicating in both languages. This role offers a fast-paced environment, opportunities to upsell services, and close collaboration with