Bilingual Customer Support Specialist (EN/ES)

Corel; Spring Valley (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to handle inquiries about services, billing, accounts, and installations. The role emphasizes friendly, patient, and professional communication in both languages.

The candidate will troubleshoot basic connectivity issues, coordinate technician visits, and educate customers on service options while supporting sales opportunities. The position is full-time and customer-focused.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Previous customer service, call center, telecommunications, internet, or sales experience preferred.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Comfortable working with computers, CRM systems, email, and other software.
• Ability to learn and explain technical information in an easy-to-understand manner.
• Strong attention to detail and accurate data-entry skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, dependable, and customer-focused.
• Ability to remain calm and professional when handling difficult customers or situations.

Responsibilities

• Answer incoming customer calls and respond to inquiries in English and Spanish.
• Provide friendly, professional, and knowledgeable customer service.
• Assist customers with account questions, billing inquiries, payments, service changes, and general requests.
• Troubleshoot basic internet and connectivity issues and determine when technical support or field service is needed.
• Schedule and coordinate installations, service calls, and technician appointments.
• Create, update, and maintain accurate customer records in the company system.
• Document customer interactions, issues, and resolutions.
• Escalate complex technical or customer concerns to the appropriate department.
• Follow up with customers to ensure issues have been resolved.
• Educate customers about ISP.net services, upgrades, and available options.
• Identify appropriate opportunities to recommend additional services or upgrades.
• Work closely with Sales, Network Operations, Billing, and Field Technicians.
• Meet customer service, response-time, and performance goals.
• Maintain professionalism and a positive attitude during challenging customer interactions.
• Perform other customer service and administrative duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Multitasking

Customer-focused

Tools

CRM systems

Email

Job description

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to handle inquiries about services, billing, accounts, and installations. The role emphasizes friendly, patient, and professional communication in both languages.

The candidate will troubleshoot basic connectivity issues, coordinate technician visits, and educate customers on service options while supporting sales opportunities. The position is full-time and customer-focused.