Bilingual Customer Support Specialist (EN/ES)

Corel; Las Vegas (NV); On-site; USD 35,000 - 52,000; Full time

Job summary

ISP.net, a Las Vegas-based internet service provider, seeks a bilingual Customer Service Representative (English/Spanish) to assist customers with services, billing, installations, and technical issues. The ideal candidate communicates clearly in both languages and delivers a positive customer experience in a fast-paced environment.

Responsibilities include handling inquiries, scheduling installations, maintaining customer records, and identifying opportunities to upsell services while

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Previous customer service, call center, telecommunications, internet, wireless, or sales experience preferred.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.

Responsibilities

• Answer incoming customer calls and respond to inquiries in English and Spanish.
• Provide friendly, professional, and knowledgeable customer service.
• Assist customers with account questions, billing inquiries, payments, service changes, and general requests.
• Troubleshoot basic internet and connectivity issues and determine when technical support or field service is needed.
• Schedule and coordinate installations, service calls, and technician appointments.
• Create, update, and maintain accurate customer records in the company system.
• Document customer interactions, issues, and resolutions.
• Escalate complex technical or customer concerns to the appropriate department.
• Follow up with customers to ensure issues have been resolved.
• Educate customers about ISP.net services, upgrades, and available options.
• Identify opportunities to recommend additional services or upgrades.

Skills

Bilingual English/Spanish

Customer service

CRM software

Communication skills

Job description

ISP.net, a Las Vegas-based internet service provider, seeks a bilingual Customer Service Representative (English/Spanish) to assist customers with services, billing, installations, and technical issues. The ideal candidate communicates clearly in both languages and delivers a positive customer experience in a fast-paced environment.

Responsibilities include handling inquiries, scheduling installations, maintaining customer records, and identifying opportunities to upsell services while