Bilingual Customer Support Specialist (Spanish/English)

Fifth Third; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI is seeking a Bilingual Consumer Contact Professional I to handle customer calls in English and Spanish. You will educate customers on bank products, answer questions, and resolve inquiries while promoting self-service options.

The role requires excellent communication and data-entry accuracy in a call-centered environment. This on-site position emphasizes delivering high-quality service, following policies, and contributing to customer satisfaction.

Qualifications

• Bilingual in English and Spanish is required.
• Strong customer service orientation and communication skills.
• Experience with data entry and basic computer systems preferred.
• Clear, courteous phone communication with customers is essential.
• Ability to understand customer needs and explain bank products clearly.

Responsibilities

• Handle customer calls in English and Spanish in a professional manner.
• Provide accurate information about bank products and policies.
• Educate customers and suggest appropriate self-service options.
• Resolve simple to moderate inquiries during the call without transfer when possible.
• Follow policies, protect customer confidentiality, and document interactions accurately.

Skills

Bilingual EN/ES

Customer service

Data entry

Phone skills

Problem solving

Education

High school diploma or equivalent

Job description

Fifth Third Bank in Farmington Hills, MI is seeking a Bilingual Consumer Contact Professional I to handle customer calls in English and Spanish. You will educate customers on bank products, answer questions, and resolve inquiries while promoting self-service options.

The role requires excellent communication and data-entry accuracy in a call-centered environment. This on-site position emphasizes delivering high-quality service, following policies, and contributing to customer satisfaction.