Bilingual Banking Support Specialist I

Fifth Third; United States; Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Fifth Third Bank is seeking a Bilingual Consumer Contact Professional I in Grand Rapids, MI. The role handles customer calls in English and Spanish, educates customers on bank products, and aims to resolve inquiries during the call. The position emphasizes accuracy in data entry and adherence to policies.

Candidates should have a high school diploma and strong communication skills. Prior call center experience is preferred, with a focus on delivering excellent customer service and utilizing

Qualifications

• Fluent in English and Spanish.
• Demonstrates strong communication and problem-solving skills.
• Able to explain Bank products clearly to customers.
• Experience in a call center or customer service role preferred.

Responsabilités

• Handle calls with courtesy and professional tone in English and Spanish.
• Provide accurate information and explain policies and products.
• Resolve standard issues during the call or escalate when needed.
• Enter customer data accurately in systems and complete required forms.
• Promote self-service channels and available banking options.

Connaissances

Bilingual English/Spanish

Data entry

Customer service

Call center

Telephone communication

Formation

High school diploma

Description du poste

Fifth Third Bank is seeking a Bilingual Consumer Contact Professional I in Grand Rapids, MI. The role handles customer calls in English and Spanish, educates customers on bank products, and aims to resolve inquiries during the call. The position emphasizes accuracy in data entry and adherence to policies.

Candidates should have a high school diploma and strong communication skills. Prior call center experience is preferred, with a focus on delivering excellent customer service and utilizing