Banking Customer Care Specialist I

Fifth Third Bank; Farmington Hills (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive salary

Career opportunities

Job summary

Fifth Third Bank in Farmington Hills, MI is seeking a Consumer Contact Center Professional I to handle customer calls and provide outstanding service. You will educate customers about bank products, explain policies, and resolve inquiries while guiding them to self-service options when appropriate.

The role emphasizes accurate data entry, confidentiality, and strong telephone communication. Prior call center experience is preferred, with a base salary reflective of U.S.

Qualifications

• High school education or equivalent.
• Data entry and basic computer skills.
• Ability to respond to customer inquiries in one or multiple product categories.
• Excellent customer service and telephone communication skills.
• Previous customer service or call center experience preferred.

Responsibilities

• Handle customer calls in a professional, courteous manner.
• Explain products and policies so the customer can understand.
• Handle some complex customer inquiries in areas of expertise.
• Assist customers to use self-service channels where possible.
• Educate customers about additional bank products and services.
• Follow policies and procedures and protect customer confidentiality.

Skills

Data entry

Customer service

Telephone communication

Problem solving

Learn bank products

Call center experience

Education

High school diploma

Job description

Fifth Third Bank in Farmington Hills, MI is seeking a Consumer Contact Center Professional I to handle customer calls and provide outstanding service. You will educate customers about bank products, explain policies, and resolve inquiries while guiding them to self-service options when appropriate.

The role emphasizes accurate data entry, confidentiality, and strong telephone communication. Prior call center experience is preferred, with a base salary reflective of U.S.