Banking Customer Care Specialist I

Fifth Third; Farmington Hills (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI seeks a Consumer Contact Center Professional I to answer customer calls with outstanding service. You will educate customers about bank products, resolve inquiries, and promote additional services.

This role operates Monday, Tuesday, Wednesday, Friday, and Saturday, full-time, on-site at our Farmington Hills location. The position requires a high school diploma or equivalent, data entry skills, and excellent telephone communication.

Qualifications

• High school diploma or equivalent.
• Data entry and basic computer skills.
• Ability to respond to customer inquiries across product categories.
• Previous call center experience preferred.
• Excellent telephone communication skills.

Responsibilities

• Handle customer calls professionally and courteously.
• Provide accurate information and explain bank products.
• Resolve customer inquiries with minimal transfers.
• Educate customers on self-service channels.
• Enter customer data into banking systems accurately.

Skills

Customer service

Telephone communication

Problem solving

Data entry

Adaptability

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Fifth Third Bank in Farmington Hills, MI seeks a Consumer Contact Center Professional I to answer customer calls with outstanding service. You will educate customers about bank products, resolve inquiries, and promote additional services.

This role operates Monday, Tuesday, Wednesday, Friday, and Saturday, full-time, on-site at our Farmington Hills location. The position requires a high school diploma or equivalent, data entry skills, and excellent telephone communication.