Bilingual Consumer Support Specialist - English/Spanish

Fifth Third Bank; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Fifth Third Bank in Grand Rapids, Michigan seeks a Bilingual Consumer Contact Professional I to handle customer calls in English and Spanish, educate customers on bank products, and resolve inquiries with high service levels. You will promote self-service options, maintain confidentiality, and adhere to risk and policy guidelines in a fast-paced environment.

The role requires a high school education, data-entry skills, and a customer-centric mindset.

Qualifications

• Fluent in English and Spanish required.
• Excellent customer service skills.
• Experience in call center preferred.
• Strong problem solving abilities.

Responsibilities

• Handle customer calls in English and Spanish in a professional, courteous manner.
• Provide accurate information and explain bank products and policies clearly.
• Resolve customer inquiries and problems during the call with minimal transfers.
• Encourage use of self-service channels and educate customers on available tools.
• Maintain customer confidentiality and follow bank policies.

Skills

Bilingual English/Spanish

Customer service

Telephone communication

Education

High school education or equivalent

Job description

Fifth Third Bank in Grand Rapids, Michigan seeks a Bilingual Consumer Contact Professional I to handle customer calls in English and Spanish, educate customers on bank products, and resolve inquiries with high service levels. You will promote self-service options, maintain confidentiality, and adhere to risk and policy guidelines in a fast-paced environment.

The role requires a high school education, data-entry skills, and a customer-centric mindset.