Bilingual Banking Support Specialist - English & Spanish

Fifth Third; Grand Rapids (MI); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Fifth Third Bank is seeking a bilingual Consumer Contact Professional I to handle customer calls in English and Spanish, providing accurate information and guidance on bank products. The role emphasizes excellent service, confidentiality, and occasional cross-selling.

The position requires data entry, strong communication, and prior call center experience. Based in Grand Rapids, MI, it offers opportunities to grow within a supportive banking environment.

Qualifications

• High school diploma or equivalent.
• Data entry and basic computer skills.
• Fluent in English and Spanish.
• Excellent customer service and clear communication.
• Previous call center experience preferred.
• Able to answer customer inquiries across product categories.

Responsibilities

• Handle customer calls in English and Spanish in a professional manner.
• Provide accurate product information and policies.
• Educate customers about bank products and services.
• Cross-sell and upsell where appropriate.
• Enter customer information into systems accurately.
• Follow policies to protect confidentiality.

Skills

Bilingual English-Spanish

Customer service

Data entry

Telephone skills

Call center experience

Education

High school diploma or equivalent

Job description

Fifth Third Bank is seeking a bilingual Consumer Contact Professional I to handle customer calls in English and Spanish, providing accurate information and guidance on bank products. The role emphasizes excellent service, confidentiality, and occasional cross-selling.

The position requires data entry, strong communication, and prior call center experience. Based in Grand Rapids, MI, it offers opportunities to grow within a supportive banking environment.