Bilingual Banking Support Pro I

Fifth Third; Cincinnati (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is hiring a bilingual Consumer Contact Professional in Cincinnati. You will handle customer calls in English and Spanish, explain products and policies, and work to resolve inquiries with a high standard of service.

The role requires strong communication, problem solving, and basic computer skills, with call center experience preferred. Join a team focused on customer satisfaction and cross-selling banking solutions.

Qualifications

• High school education or equivalent.
• Data entry and basic computer skills.
• Able to respond to inquiries in one or more product categories.
• Excellent customer service and clear communication.
• Previous call center experience preferred.
• Fluent in English and Spanish.

Responsibilities

• Handle customer calls in a professional, courteous manner using English and Spanish.
• Provide accurate information and explain products and policies clearly.
• Handle complex inquiries within areas of expertise.
• Resolve customer questions during the call without unnecessary transfers.
• Follow up within committed timeframes when required.
• Educate customers on self-service channels and upsell where appropriate.
• Enter or confirm customer information in systems and complete required forms.
• Suggest process improvements to enhance efficiency and satisfaction.

Skills

Bilingual (EN/ES)

Customer service

Data entry

Phone etiquette

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

Fifth Third Bank is hiring a bilingual Consumer Contact Professional in Cincinnati. You will handle customer calls in English and Spanish, explain products and policies, and work to resolve inquiries with a high standard of service.

The role requires strong communication, problem solving, and basic computer skills, with call center experience preferred. Join a team focused on customer satisfaction and cross-selling banking solutions.