Bilingual Banking Support Specialist (English/Spanish)

Fifth Third; United States; Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Fifth Third is seeking a bilingual Consumer Contact Professional to handle customer calls in English and Spanish from Grand Rapids, MI. The role emphasizes educating customers on bank products, providing accurate information, and guiding them to appropriate self-service channels.

The position requires high school completion, data entry skills, and a strong commitment to excellent service. Prior call center experience is preferred, and the role supports risk-aware processes and compliance.

Qualifikationen

• Fluent in English and Spanish, both written and spoken.
• Experience in customer service or call center preferred.
• Ability to learn bank products and policies quickly.

Aufgaben

• Answer customer calls in English and Spanish in a professional manner.
• Provide accurate information and explain products/policies clearly.
• Handle some complex inquiries and educate customers on self-service options.

Kenntnisse

Bilingual English/Spanish

Customer service

Data entry

Ausbildung

High school diploma

Tools

CRM software

Computer basics

Jobbeschreibung

Fifth Third is seeking a bilingual Consumer Contact Professional to handle customer calls in English and Spanish from Grand Rapids, MI. The role emphasizes educating customers on bank products, providing accurate information, and guiding them to appropriate self-service channels.

The position requires high school completion, data entry skills, and a strong commitment to excellent service. Prior call center experience is preferred, and the role supports risk-aware processes and compliance.