Bilingual Banking Support Specialist (English/Spanish)

Fifth Third Bank; Farmington Hills (MI); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Resumo da oferta

Fifth Third Bank in Farmington Hills, MI seeks a bilingual Consumer Contact Professional I to handle customer calls in English and Spanish, provide accurate information, and educate customers on bank products and self-service options. The role emphasizes confidentiality, data accuracy, and smooth cross-channel support.

The position requires high school completion, strong communication, and prior customer service or call center experience. Competitive benefits accompany this role.

Qualificações

• Bilingual (Spanish/English) Consumer Contact Professional I—Monday, Tuesday, Wednesday, Friday, Saturday schedule.
• Must be fluent in English and Spanish.
• High school education or equivalent.

Responsabilidades

• Handle customer calls in a professional, courteous manner in English and Spanish.
• Provide accurate information and explain products/policies to customers.
• Educate customers about bank products and services and educate on self-service channels where possible.
• Enter or confirm customer information accurately in systems and complete forms as needed.
• Follow policies to protect customer confidentiality and participate in risk-aware processes.

Conhecimentos

Bilingual English/Spanish

Customer service

Phone handling

Data entry

Clear communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Fifth Third Bank in Farmington Hills, MI seeks a bilingual Consumer Contact Professional I to handle customer calls in English and Spanish, provide accurate information, and educate customers on bank products and self-service options. The role emphasizes confidentiality, data accuracy, and smooth cross-channel support.

The position requires high school completion, strong communication, and prior customer service or call center experience. Competitive benefits accompany this role.