Bilingual Banking Support Specialist (English/Spanish)

Fifth Third; United States; Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Fifth Third Bank is seeking a bilingual Customer Service Representative to handle inbound calls in English and Spanish while delivering exceptional service. You will educate customers about bank products, resolve questions, and support upsell opportunities.

The role emphasizes accurate data entry, adherence to policies, and proactive problem solving within a supportive team and established processes.

Qualificações

• High school education or equivalent.
• Excellent customer service skills and the ability to articulate information clearly.
• Fluent in English and Spanish.

Responsabilidades

• Handle customer calls in English and Spanish in a professional, courteous manner.
• Provide accurate information and explain products and policies clearly.
• Educate customers about bank products and services and upsell/cross-sell when appropriate.

Conhecimentos

Bilingual English/Spanish

Customer service

Data entry

Problem solving

Telephone communication

Formação académica

High school diploma

Ferramentas

CRM software

Data entry systems

Descrição da oferta de emprego

Fifth Third Bank is seeking a bilingual Customer Service Representative to handle inbound calls in English and Spanish while delivering exceptional service. You will educate customers about bank products, resolve questions, and support upsell opportunities.

The role emphasizes accurate data entry, adherence to policies, and proactive problem solving within a supportive team and established processes.