Bilingual Intake Specialist - Remote Support

North End Teleservices, Inc.; Omaha (NE); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

Training remotely

Equipment provided

Paid holidays after 60 days

Medical, dental, vision insurance (60+

Life insurance $25,000 paid by company

Promotions from within

Job summary

North End Teleservices, Inc. is seeking a bilingual customer service representative to handle inbound calls, provide information, and resolve customer inquiries from a home-based setup.

The role emphasizes active listening, empathy, and professional communication in both Spanish and English, with a focus on accurate data entry and adherence to procedures. The position requires at least a high school diploma, 6 months of experience, and solid typing skills.

Qualifications

• Fluent in Spanish and English required.
• Minimum 6 months customer service/administrative/telemarketing experience.
• Excellent typing skills: 20 WPM.

Responsibilities

• Respond to inbound customer inquiries via voice and email.
• Research information and resolve inquiries.
• Provide accurate information per program.
• Enter information into systems.
• Document information per SOP and QA guidelines.
• Meet productivity standards.
• Elevate issues as needed.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Typing 20 WPM

Education

High School diploma

Tools

Excel

Word

Job description

North End Teleservices, Inc. is seeking a bilingual customer service representative to handle inbound calls, provide information, and resolve customer inquiries from a home-based setup.

The role emphasizes active listening, empathy, and professional communication in both Spanish and English, with a focus on accurate data entry and adherence to procedures. The position requires at least a high school diploma, 6 months of experience, and solid typing skills.