Bilingual Customer Support Specialist (Spanish/English)

Brio Water Technology; Glendale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Retirement Plan

Paid Vacation Time

Paid Holidays

and More!

Job summary

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative in Glendale, CA. You will handle high-volume inbound calls assisting customers with product setup, troubleshooting, and issue resolution.

The role emphasizes bilingual communication, problem solving, and opportunity to grow within the company; upselling is encouraged with bonus incentives, and no commission is paid on sales.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting ecommerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.

Responsibilities

• Handle high-volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty-related requests.
• Resolve customer concerns with a focus on satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission; bonus incentives available).
• Collaborate with internal teams to resolve customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Call center experience

Bilingual Spanish-English

Strong communication

Detail-oriented

Multitasking

Tools

Salesforce

Sage ERP

Job description

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative in Glendale, CA. You will handle high-volume inbound calls assisting customers with product setup, troubleshooting, and issue resolution.

The role emphasizes bilingual communication, problem solving, and opportunity to grow within the company; upselling is encouraged with bonus incentives, and no commission is paid on sales.