Bilingual Customer Service Specialist (Armenian/English) – Growth

Brio Water Technology; Glendale (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Performance-based bonus incentives

Comprehensive benefits package

Career growth opportunities

Job summary

Brio Water Technology, part of Home Organizers, Inc., seeks an Armenian-speaking Customer Service Representative to join a fast-paced call center. You will handle inbound calls, assist with product setup and troubleshooting, process claims and replacements, and escalate as needed while educating customers about Brio products.

The ideal candidate is fluent in Armenian and English, detail-oriented, coachable, energetic, and an effective communicator capable of managing many interactions.

Qualifications

• 1–2+ years of call center or high-volume customer service experience
• Experience supporting e-commerce customers is a plus
• Familiarity with ERP systems (Sage preferred) is a plus
• Experience using Salesforce or similar CRM tools is a plus
• Strong communication skills with a bubbly, personable, and professional demeanor

Responsibilities

• Handle high volume inbound calls and provide timely, professional support
• Assist customers with product setup, troubleshooting, and technical guidance
• Process claims, replacements, and warranty related requests
• Resolve customer concerns with a strong focus on customer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identify opportunities to upsell products or services (no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive, solution-oriented attitude in a fast-paced environment

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

Salesforce

Sage ERP

Excel

Job description

Brio Water Technology, part of Home Organizers, Inc., seeks an Armenian-speaking Customer Service Representative to join a fast-paced call center. You will handle inbound calls, assist with product setup and troubleshooting, process claims and replacements, and escalate as needed while educating customers about Brio products.

The ideal candidate is fluent in Armenian and English, detail-oriented, coachable, energetic, and an effective communicator capable of managing many interactions.