Bilingual Vietnamese CSR — Fast-Paced Support

Home Organizers; Glendale (CA); On-site; USD 66,125,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K Retirement Plan

Paid Vacation Time

Paid Holidays

Job summary

Brio Water Technology, a Home Organizers, Inc. company, is seeking a Vietnamese-speaking Customer Service Representative to join a fast-paced call center.

You will handle inbound calls, assist with product setup and troubleshooting, process claims and warranty requests, and document interactions in our systems. Fluency in Vietnamese and English, strong communication, and problem-solving are essential for success.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.
• Strong communication skills with a bubbly, personable, and professional demeanor.
• Ability to handle constructive feedback and continuously improve performance.
• Highly detail-oriented with strong organizational and follow-up skills.
• Comfortable multitasking and managing multiple priorities.
• Basic computer skills (Excel, Word, Outlook).
• Reliable attendance and strong work ethic.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.
• Resolve customer concerns with a strong focus on customer satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission, bonus incentives available).
• Collaborate with internal teams to ensure smooth resolution of customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Vietnamese-speaking

Call center experience

Customer service

Strong communication

Problem solving

Attention to detail

Multitasking

Basic computer skills

Tools

ERP (Sage)

Salesforce

Job description

Brio Water Technology, a Home Organizers, Inc. company, is seeking a Vietnamese-speaking Customer Service Representative to join a fast-paced call center.

You will handle inbound calls, assist with product setup and troubleshooting, process claims and warranty requests, and document interactions in our systems. Fluency in Vietnamese and English, strong communication, and problem-solving are essential for success.