Spanish-Speaking Customer Support Specialist

Rippling, Inc.; Glendale (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative to join our fast-paced support team. You will handle inbound calls, assist with product setup, troubleshoot issues, process claims and escalations, and document interactions in our systems.

The ideal candidate is fluent in Spanish and English, has 1–2+ years in a high-volume call center, and is comfortable learning new systems.

Qualifications

• 1-2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.
• Strong communication skills with a bubbly, personable, and professional demeanor.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.
• Resolve customer concerns with a strong focus on customer satisfaction and retention.
• Accurately document interactions and updates in internal systems.

Skills

Bilingual Spanish/English

Call center experience

Strong communication

Multitasking

Attention to detail

Tools

Salesforce

Sage ERP

Job description

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative to join our fast-paced support team. You will handle inbound calls, assist with product setup, troubleshoot issues, process claims and escalations, and document interactions in our systems.

The ideal candidate is fluent in Spanish and English, has 1–2+ years in a high-volume call center, and is comfortable learning new systems.