Bilingual Armenian Customer Support Specialist

Home Organizers; Glendale (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

and More!

Job summary

Brio Water Technology is seeking an Armenian-speaking Customer Service Representative to join our fast-paced team in Glendale. You will handle inbound calls, assist with product setup and troubleshooting, and manage claims and escalations.

The ideal candidate is fluent in Armenian and English, detail-oriented, and capable of delivering exceptional service in a high-volume environment, with opportunities to grow within Brio.

Qualifications

• 1–2+ years of call center or high-volume customer service experience
• Experience supporting e-commerce customers is a plus
• Familiarity with ERP systems (Sage preferred) is a plus
• Experience using Salesforce or similar CRM tools is a plus
• Strong communication skills with a bubbly, personable, and professional demeanor
• Ability to handle constructive feedback and continuously improve performance
• Highly detail-oriented with strong organizational and follow-up skills
• Comfortable multitasking and managing multiple priorities
• Basic computer skills (Excel, Word, Outlook)
• Reliable attendance and strong work ethic

Responsibilities

• Handle high volume inbound calls and provide timely, professional support
• Assist customers with product setup, troubleshooting, and technical guidance
• Process claims, replacements, and warranty related requests
• Resolve customer concerns with a strong focus on customer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identify opportunities to upsell products or services (no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive, solution-oriented attitude in a fast-paced environment

Skills

Call center experience

Customer service

Upsell opportunities

Tools

Salesforce

CRM tools

Sage ERP

Job description

Brio Water Technology is seeking an Armenian-speaking Customer Service Representative to join our fast-paced team in Glendale. You will handle inbound calls, assist with product setup and troubleshooting, and manage claims and escalations.

The ideal candidate is fluent in Armenian and English, detail-oriented, and capable of delivering exceptional service in a high-volume environment, with opportunities to grow within Brio.