Bilingual Vietnamese CSR - High-Volume Support & Growth

Brio Water Technology, Inc.; Glendale (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Career growth

Benefits package

Job summary

Brio Water Technology is seeking a Vietnamese-speaking Customer Service Representative to join our fast-paced California team. You will handle inbound calls, assist with product setup, process claims and escalations, and educate customers on Brio products.

Fluency in Vietnamese and English, strong communication, and problem-solving skills are essential. This full-time role offers growth, a $24/hour pay, and a comprehensive benefits package.

Qualifications

• 1-2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.
• Resolve customer concerns with a strong focus on customer satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission, bonus incentives available).
• Collaborate with internal teams to ensure smooth resolution of customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Vietnamese fluency

English fluency

Customer service

Problem solving

Communication

Tools

Salesforce

Sage ERP

Excel

Job description

Brio Water Technology is seeking a Vietnamese-speaking Customer Service Representative to join our fast-paced California team. You will handle inbound calls, assist with product setup, process claims and escalations, and educate customers on Brio products.

Fluency in Vietnamese and English, strong communication, and problem-solving skills are essential. This full-time role offers growth, a $24/hour pay, and a comprehensive benefits package.