Customer Experience Specialist – High-Volume Support

Brio Water; Glendale (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Performance-based bonus incentives

Opportunity for career growth and advancement

Job summary

A customer-focused water solutions company is seeking a Customer Service Representative in Glendale, CA. The ideal candidate will thrive in a fast-paced environment, assisting customers with inquiries, troubleshooting, and managing claims. This role requires strong communication skills, attention to detail, and the ability to multitask. In addition, the company offers performance-based bonuses and opportunities for career growth within the organization.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Strong communication skills with a bubbly and professional demeanor.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Tools

Salesforce

ERP systems (Sage preferred)

Microsoft Excel

Job description

A customer-focused water solutions company is seeking a Customer Service Representative in Glendale, CA. The ideal candidate will thrive in a fast-paced environment, assisting customers with inquiries, troubleshooting, and managing claims. This role requires strong communication skills, attention to detail, and the ability to multitask. In addition, the company offers performance-based bonuses and opportunities for career growth within the organization.