Bilingual Customer Support Specialist (Spanish)

Sun Life; United States; Remote; USD 35,400 - 45,900; Full time

Job summary

Sun Life in Oregon is seeking a Customer Service Support Representative I to assist customers with information about products and services, respond to inquiries across phone, email, web portal, and chat, and maintain a professional company image.

This role emphasizes Spanish-speaking candidates, requires at least 2 years in a high-volume service environment, and involves documenting interactions, educating customers and dental professionals on eligibility and benefits, and routing complex

Qualifications

• High School Diploma or equivalent.
• At least 2 years of experience in a high-volume customer service environment.
• Dental terminology knowledge and group health insurance experience a plus.
• Proven professional verbal and written communication skills.
• Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and with a team.
• Ability to learn quickly and adapt to a fast-paced production environment.
• Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
• Critical thinking and problem-solving skills.
• Ability to tolerate repetitive work without compromising accuracy and service levels.
• Required to attend additional training as requested or deemed necessary.

Responsibilities

• Respond to customer inquiries courteously and professionally.
• Research assistance and provide accurate information via phone, email, web portal, and chat.
• Document all customer interactions thoroughly.
• Educate customers and dental professionals on eligibility, benefits, claims, and authorizations.
• Guide customers on the usage and benefits of self-service tools.
• Assist members in gaining access to care by locating a network dentist or assignment to a primary care dentist.
• Route inquiries to appropriate departments when resolution is beyond the scope of this role.
• Meet or exceed individual, department, and client-specific goals.
• Understand and adhere to all of DentaQuest’s administrative and contractual policies and procedures.
• Contribute to service delivery process improvements.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organizational skills

Teamwork

Critical thinking

Ability to learn quickly

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sun Life in Oregon is seeking a Customer Service Support Representative I to assist customers with information about products and services, respond to inquiries across phone, email, web portal, and chat, and maintain a professional company image.

This role emphasizes Spanish-speaking candidates, requires at least 2 years in a high-volume service environment, and involves documenting interactions, educating customers and dental professionals on eligibility and benefits, and routing complex