Bilingual Customer Support Specialist (Spanish/English)

ROI CX Solutions; United States; Remote; USD 17,908 - 20,664; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Paid Time Off

Casual Environment

Job summary

ROI CX Solutions is seeking a Spanish Speaking Customer Service Representative to support customers through inbound and outbound calls. You will provide professional assistance in both English and Spanish while maintaining a positive customer experience throughout.

The ideal candidate will have strong communication and interpersonal skills, as well as experience in a fast-paced call center environment. We offer competitive health benefits, a casual work atmosphere, and opportunities for employee advancement.

Qualifications

• Previous customer service experience is required.
• Call center experience preferred.
• Excellent grammar, punctuation, and spelling skills.

Responsibilities

• Answer inbound and outbound calls in both English and Spanish.
• Assist customers with questions and account-related inquiries.
• Record customer interactions accurately across multiple systems.

Skills

Fluent in both English and Spanish

Strong communication and interpersonal skills

Customer-focused personality

Basic computer proficiency

Problem-solving abilities

Job description

ROI CX Solutions is seeking a Spanish Speaking Customer Service Representative to support customers through inbound and outbound calls. You will provide professional assistance in both English and Spanish while maintaining a positive customer experience throughout.

The ideal candidate will have strong communication and interpersonal skills, as well as experience in a fast-paced call center environment. We offer competitive health benefits, a casual work atmosphere, and opportunities for employee advancement.