Bilingual Customer Support Specialist (Russian/Armenian)

Child Care Resource Center, Inc.; Palmdale (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Robust benefits

403(b) employer match

Job summary

The Child Care Resource Center, Inc. in Palmdale, CA is hiring a Customer Service Specialist who will handle high volumes of calls and in-person inquiries, verify enrollments, and provide accurate program information to parents and providers.

This on-site role requires data entry accuracy, proficiency with Windows and MS Office, and calm, professional communication. Bilingual skills in Armenian, Russian, or Spanish are strongly preferred.

Qualifications

• Minimum high school diploma or equivalent and one year of customer service experience.
• Demonstrated proficiency with Windows-based programs and data entry.
• MS Word and Excel experience preferred.

Responsibilities

• Provide customer service and support to parents, providers and other interested parties, including greeting, informing about programs and assisting with enrollment.
• Accurately log and organize documents, enter data into the CSC Database and route to appropriate departments.
• Perform general clerical duties (scanning, filing, typing, mail processing) and assist across CCS department for smooth workflows.

Skills

Customer service

Data entry

MS Word

MS Excel

Bilingual

Education

High school diploma or equivalent

Tools

ACD software

Windows-based programs

Job description

The Child Care Resource Center, Inc. in Palmdale, CA is hiring a Customer Service Specialist who will handle high volumes of calls and in-person inquiries, verify enrollments, and provide accurate program information to parents and providers.

This on-site role requires data entry accuracy, proficiency with Windows and MS Office, and calm, professional communication. Bilingual skills in Armenian, Russian, or Spanish are strongly preferred.