Bilingual Customer Support Specialist - On-site Impact

Child Care Resource Center (CCRC); Palmdale (CA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Medical, Dental, Vision coverage

Paid time off

Education reimbursement

Public Service Loan Forgiveness

Descripción de la vacante

Child Care Resource Center (CCRC) in Palmdale, CA seeks a Customer Service Specialist to provide frontline support to parents, providers, and community members. The role emphasizes accurate data entry, friendly communication, and collaboration with agency departments to share program information.

Working fully on-site, you will operate the main switchboard using ACD software, greet visitors, verify enrollments, process documents, and help maintain CCS logs.

Formación

• Minimum high school diploma or equivalent and one year of customer service experience.
• Demonstrated proficiency with Windows-based programs and data entry; MS Word and Excel experience preferred.

Responsabilidades

• Serve as the first point of contact for parents, providers, and other interested parties in person and over the phone.
• Operate the Agency’s main telephone switchboard using ACD software, answering calls professionally, routing them appropriately, and recording wrap-up codes.
• Greet visitors, verify family enrollment in the CCS system, and notify the appropriate department of their arrival.
• Provide clear, courteous communication and maintain a professional tone in all interactions.
• Frequently explain Agency programs, policies, and procedures to customers.
• Ensure accurate and efficient data entry into CCS logs.

Conocimientos

Customer service

Data entry

MS Word

MS Excel

Windows

Educación

High school diploma or equivalent

Herramientas

ACD software

Descripción del empleo

Child Care Resource Center (CCRC) in Palmdale, CA seeks a Customer Service Specialist to provide frontline support to parents, providers, and community members. The role emphasizes accurate data entry, friendly communication, and collaboration with agency departments to share program information.

Working fully on-site, you will operate the main switchboard using ACD software, greet visitors, verify enrollments, process documents, and help maintain CCS logs.