Bilingual Office & Call Center Clerk – Customer Service

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC in Burbank, CA is seeking a friendly office clerk to handle inbound and outbound calls, identify customer needs, and provide solutions that ensure a positive service experience.

The role requires bilingual English and Spanish, strong phone and verbal communication, CRM familiarity, and the ability to stay organized, calm under pressure, and work well in a team.

Qualifications

• High school diploma/GED.
• Previous experience as a Call Center Representative or in a similar role is preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Familiarity with Customer Relationship Management (CRM) and Accounting programs.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Provide Customer Service.
• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Attend training to maintain up-to-date skills and knowledge.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Active listening

Organization

Education

High school diploma or GED

Tools

CRM software

Accounting software

Job description

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC in Burbank, CA is seeking a friendly office clerk to handle inbound and outbound calls, identify customer needs, and provide solutions that ensure a positive service experience.

The role requires bilingual English and Spanish, strong phone and verbal communication, CRM familiarity, and the ability to stay organized, calm under pressure, and work well in a team.