On-Site Customer Service Specialist

CCRC Child Care Resource Center; Antelope Valley (NV); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Robust benefit offerings

Medical, Dental, Vision, and Voluntary

Basic Life Insurance & LTD

403(b) with employer match

Paid time off & holidays

Education reimbursement

Employee Assistance & Wellness

PSLF eligibility

Descripción de la vacante

CCRC Child Care Resource Center in Antelope Valley, NV area is seeking a Customer Service Specialist to handle in-person and phone support, verify enrollments, log data accurately, and assist with clerical tasks, while upholding confidentiality and professional communication.

The role emphasizesgreeting visitors, operating the main switchboard, and coordinating with departments to support programs, all in a fully on-site environment.

Formación

• Proficiency with Windows-based programs and data entry.
• Ability to handle high call volume.
• MS Word and Excel experience preferred.

Responsabilidades

• Serve as the first point of contact for parents, providers, and other interested parties in person and over the phone.
• Operate the Agency’s main telephone switchboard using ACD software, answering calls professionally, routing them appropriately, and recording wrap-up codes.
• Greet visitors, verify family enrollment in the CCS system, and notify the appropriate department(s) of their arrival.
• Provide clear, courteous, and attentive communication, maintaining a professional tone in all interactions.
• Frequently explain Agency programs, policies, and procedures to customers.
• Ensure accurate and efficient data entry into CCS logs.

Conocimientos

Customer service

Data entry

MS Word/Excel

Call handling

Herramientas

Windows-based programs

Descripción del empleo

CCRC Child Care Resource Center in Antelope Valley, NV area is seeking a Customer Service Specialist to handle in-person and phone support, verify enrollments, log data accurately, and assist with clerical tasks, while upholding confidentiality and professional communication.

The role emphasizesgreeting visitors, operating the main switchboard, and coordinating with departments to support programs, all in a fully on-site environment.