Bilingual Care Access Specialist – Childcare Help

ProPivotal; Framingham (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

ProPivotal in Framingham, MA seeks a Customer Service Specialist to assist families in accessing child care financial assistance and related resources. This hybrid role involves phone support, referrals, and accurate record-keeping across several online platforms, with non-English callers present in Massachusetts.

The role pays $20–$24 per hour and requires at least 1 year in customer service or data entry, plus bilingual ability in Spanish, Portuguese, or Haitian Creole.

Qualifications

• 1 year of customer service or data entry experience is required.
• Strong computer skills across multiple platforms and databases.
• Ability to switch between several screens efficiently.
• Ability to quickly learn policies and systems.
• Bilingual proficiency in Spanish, Portuguese, or Haitian Creole is required.

Responsibilities

• Determine eligibility for child care subsidies for families.
• Add eligible families to the statewide wait list accurately.
• Provide information about local child care programs and providers.
• Enter data into multiple online systems with accuracy.
• Identify family needs and make referrals accordingly.
• Follow department policies and guidelines.
• Complete call reports in the designated database promptly.
• Support special projects and community response efforts.
• Maintain data integrity and follow protocols.
• Use empathy and active listening to support callers.

Skills

Customer service

Data entry

Multitasking

Policy learning

Bilingual Spanish/Portuguese/Haitian-C

Tools

Database systems

Online platforms

Job description

ProPivotal in Framingham, MA seeks a Customer Service Specialist to assist families in accessing child care financial assistance and related resources. This hybrid role involves phone support, referrals, and accurate record-keeping across several online platforms, with non-English callers present in Massachusetts.

The role pays $20–$24 per hour and requires at least 1 year in customer service or data entry, plus bilingual ability in Spanish, Portuguese, or Haitian Creole.