On-Site Customer Support Specialist | Data Entry Pro

Child Care Resource Center; Palmdale (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, Dental, Vision insurance

Paid time off

Education reimbursement

Job summary

Child Care Resource Center is hiring a Customer Service Specialist to provide technical customer service to CCSC customers via phone and in-person interactions at the Customer Support Center. You will work with multiple departments to ensure up-to-date program knowledge and accurate information sharing, and perform general clerical tasks and data entry.

The role requires handling high call volumes, strong data entry skills with Windows-based programs, and the ability to work non-traditional

Qualifications

• Minimum high school diploma or equivalent and one year of customer service experience.
• Proficiency with Windows-based programs and data entry. MS Word and Excel experience preferred.
• Ability to handle high call volume.

Responsibilities

• Serve as the first point of contact for parents, providers, and other interested parties in person and over the phone.
• Operate the Agency's main telephone switchboard using ACD software, answering calls professionally, routing them appropriately, and recording wrap-up codes.
• Greet visitors, verify family enrollment in the CCS system, and notify the appropriate department of their arrival.
• Provide clear, courteous, and attentive communication, maintaining a professional tone in all interactions.
• Frequently explain Agency programs, policies, and procedures to customers.
• Ensure accurate and efficient data entry into CCS logs.
• Receive, organize, and process mail and documents submitted by parents and providers.
• Log documents in the CSC Database, date-stamp them, and forward to the correct department.
• Maintain accurate records and assist departments in locating visitors or document information when needed.
• Perform general clerical duties including scanning, photocopying, filing, faxing, typing, and mail processing.
• Support Agency operations by collaborating with other departments to share information and ensure smooth workflows.

Skills

Customer service

Data entry

Phone communication

Attention to detail

Education

High school diploma or equivalent

Tools

MS Word

Excel

Windows-based programs

Data entry software

Job description

Child Care Resource Center is hiring a Customer Service Specialist to provide technical customer service to CCSC customers via phone and in-person interactions at the Customer Support Center. You will work with multiple departments to ensure up-to-date program knowledge and accurate information sharing, and perform general clerical tasks and data entry.

The role requires handling high call volumes, strong data entry skills with Windows-based programs, and the ability to work non-traditional