Bilingual Customer Support Specialist — Multi-Location

Sherwin-Williams; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

FSAs

Disability coverage

Retirement benefits

Paid time off

Parental leave

Job summary

Sherwin‑Williams is seeking a Customer Service Specialist in Chicago to assist walk-in and wholesale customers, determine needs, and recommend solutions. The role includes processing sales, maintaining displays, and supporting deliveries.

The position emphasizes excellent customer service, meeting sales goals, and working at Store #3702 with occasional time at other nearby stores. Pay is $20.25 per hour and full-time status.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read/write/understand English; bilingual in Spanish preferred.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Provide excellent customer service to walk-in and phone customers.
• Determine customer needs and recommend products/services accordingly.
• Process sales transactions accurately and according to policies.
• Maintain store presentation and inventory accuracy.
• Assist in deliveries and stock replenishment as needed.
• Build trust with wholesale and retail customers.

Skills

English language proficiency

Spanish language proficiency

Customer service

Reading/writing comprehension

Teamwork

Adaptability

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin‑Williams is seeking a Customer Service Specialist in Chicago to assist walk-in and wholesale customers, determine needs, and recommend solutions. The role includes processing sales, maintaining displays, and supporting deliveries.

The position emphasizes excellent customer service, meeting sales goals, and working at Store #3702 with occasional time at other nearby stores. Pay is $20.25 per hour and full-time status.