Bilingual Customer Advocate – Multi-Location

Sherwin-Williams; Brookfield (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits and retirement options

Generous time away from work (vacation

Holidays and military leave

Job summary

Sherwin-Williams in Brookfield, IL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. Role requires resolving customer concerns and meeting store sales goals, with some duties at Store #3451 and Berwyn/Riverside as needed.

Responsibilities include processing transactions, stocking shelves, tinting and mixing products, and delivering excellent service while maintaining product standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Retail sales

Delivery experience

Paint product knowledge

Education

High School diploma or GED

Job description

Sherwin-Williams in Brookfield, IL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. Role requires resolving customer concerns and meeting store sales goals, with some duties at Store #3451 and Berwyn/Riverside as needed.

Responsibilities include processing transactions, stocking shelves, tinting and mixing products, and delivering excellent service while maintaining product standards.