Bilingual Logistics Customer Success Specialist

Covenant Transport; Chattanooga (TN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Paid Time Off

Paid Holidays

Volunteer Time Off

Tuition Reimbursement

Employee Discount Program

DFSA

Adoption Assistance

EAP

Pet Insurance

Job summary

Covenant Logistics in Chattanooga, TN, is seeking a Bilingual Customer Success Representative to ensure service excellence and coordinate cross-border shipments. You will act as the main liaison between customers and internal teams, manage commitments, and monitor freight to ensure on-time delivery.

Responsibilities include communicating with customers, carriers, shippers and receivers in English and Spanish, updating status via email and phone, and entering load information into the TMS system.

Qualifications

• Bachelor’s degree in supply chain or business management required.
• 1 year of relevant work experience may be substituted for each year of education required.
• 1+ Logistics or transportation experience required.
• Fluency in Spanish language required.

Responsibilities

• Coordinate and monitor cross-border transportation across shipments and carriers.
• Continuously communicate with customers, carriers, shippers and receivers in English and Spanish via email and phone.
• Work with internal departments to cover freight loads, track and trace movements, and schedule service.
• Track shipment status, ETAs, and exceptions with timely updates.
• Identify opportunities to improve load coverage and operational efficiency.
• Resolve delays, schedule changes, and last-minute adjustments without direction.
• Accept, pre-accept freight, verify mileage and rates, and enter load information into the TMS.

Skills

Urgency

Accountability

Communication

Multitasking

Microsoft Office

Spanish

Organization

Education

Bachelor’s degree in supply chain or business management

Tools

TMS

Job description

Covenant Logistics in Chattanooga, TN, is seeking a Bilingual Customer Success Representative to ensure service excellence and coordinate cross-border shipments. You will act as the main liaison between customers and internal teams, manage commitments, and monitor freight to ensure on-time delivery.

Responsibilities include communicating with customers, carriers, shippers and receivers in English and Spanish, updating status via email and phone, and entering load information into the TMS system.