Bilingual Customer Service Specialist (EN/SP) – Growth

Sutherland; Tennessee; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Supportive team environment

Top-notch paid training

Unlimited advancement opportunities

Rewarding benefits package

Job summary

Sutherland is hiring a Bilingual (EN/SP) Customer Service Specialist in Tennessee. You will manage client accounts, handle inquiries, and negotiate collection arrangements with clear communication and accountability.

We provide a supportive team environment, top-notch paid training, and opportunities for advancement. Requires fluent English/Spanish, high school diploma, and 30 WPM typing ability. $18.50/hr.

Qualifications

• Fluency in English and Spanish required.
• Experience in customer service or call center environments.
• Strong communication and problem-solving abilities.

Responsibilities

• Analyzing payment history and communicating account statuses to customers.
• Recommending solutions and negotiating collection arrangements.
• Documenting activities clearly and concisely in established procedures.
• Escalating sensitive issues to the Team Leader when needed.

Skills

Bilingual EN/SP

Customer Service

Call Center

Education

High School Diploma

Job description

Sutherland is hiring a Bilingual (EN/SP) Customer Service Specialist in Tennessee. You will manage client accounts, handle inquiries, and negotiate collection arrangements with clear communication and accountability.

We provide a supportive team environment, top-notch paid training, and opportunities for advancement. Requires fluent English/Spanish, high school diploma, and 30 WPM typing ability. $18.50/hr.